INDIANAPOLIS -- Citizens can now access a wide variety of valuable information and resources through the new Mayor’s Action Center (MAC) Web site located at http://www.indy.gov/mac
As an extension to the Mayor’s Action Center call line and online service request form, the MAC Web site provides information for citizens they can access 24 hours a day, seven days a week.
“Citizens in Indianapolis and Marion County now have more information at their fingertips than ever before,” said Mayor Greg Ballard. “The Mayor’s Action Center has done a tremendous job of improving customer service and the new Web site can only add to their success as we continue to find new and effective ways to distribute important and helpful information to our constituents.”
The Web site includes a frequently asked questions page with details about reporting potholes, trash pick-up and illegal dumping, reporting high weeds and grass, zoning violations, and more.
The Web site also provides links to information about street light and power outages, court locations, toxic material drop off locations, recycling, social services, dead animal pick-up, orders of protection and neighborhood liaisons.
Also new to the MAC is the Outbound Call Program. For the first time since its inception, the MAC is calling citizens back for closure once a service has been rendered. The MAC piloted this program in the last quarter of 2008. Since officially launching the program in January 2009, the MAC has made over 15,000 calls to citizens with closed service requests while continuing to maintain high performance measures in relation to answering calls for service requests and problem reporting.